Shipping & Return Policy
These terms apply to all sales made through bontaria.com and govern all product orders, shipments, deliveries, returns, and exchanges.
No changes or modifications to these terms shall be binding unless approved in writing by an authorized representative of BONTARIA / Laura Molina Design LLC.
By placing an order through our website, you acknowledge and agree to this Shipping & Return Policy.
Price & Payment
All prices are listed in U.S. Dollars (USD).
Sales tax, shipping costs, and applicable checkout fees are calculated at checkout.
For orders shipped outside the United States, import duties, taxes, VAT, customs fees, brokerage fees, or other local charges are not included in Bontaria’s product prices or shipping fees unless expressly stated at checkout. These charges are determined by the destination country, customs authority, or carrier and are the responsibility of the customer.
BONTARIA reserves the right to withhold shipment or delivery if there is any issue with payment authorization, payment completion, or suspected fraud.
Domestic Shipping — United States
We offer simple, flat-rate shipping within the United States to help ensure your Bontaria pieces arrive safely.
Shipping rates may vary depending on your location, order size, packaging requirements, and the products included in your order.
Current estimated domestic shipping ranges:
Local / Northeast: $8.00 to $15.00
Midwest & South: $10.00 to $20.00
West & Far West: $12.00 to $25.00
We use different flat rates based on the size and packaging needs of the items in your order. Our goal is to provide secure transport for our illustrated birchwood pieces while keeping shipping costs predictable.
Small Box Rate
Applied to orders containing only smaller items such as linens, mini trays, or coaster sets. These typically ship in compact packaging, such as our 14 x 9 x 4 inch boxes.
Big Box Rate
Applied to any order containing a large serving tray. Large trays require our reinforced 18.5 x 18.5 x 4 inch Master Box to help protect the artwork during transit.
Orders are usually processed within 1–2 business days. You will receive a tracking number as soon as your order ships.
International Shipping
BONTARIA may ship select products to international destinations.
Available international shipping destinations, shipping methods, and shipping costs are displayed at checkout after you enter your shipping address. If no shipping option appears for your country or region, we may not currently ship to that destination.
International orders may require additional transit time due to customs processing, local carrier handoff, inspections, weather, holidays, or other delays outside BONTARIA’s control.
International Duties, Taxes & Customs Fees
For orders shipped outside the United States, the destination country may charge import duties, taxes, VAT, customs fees, brokerage fees, or other local charges upon arrival.
These charges are not included in BONTARIA’s product prices or shipping fees unless expressly stated at checkout.
The customer is responsible for paying all import duties, taxes, VAT, customs fees, brokerage fees, or other charges required by the destination country, customs authority, or carrier.
BONTARIA does not control these charges and cannot predict the exact amount. Customs policies vary by country, and charges may depend on the product type, declared value, country of origin, destination country, and local regulations.
BONTARIA is required to declare the accurate value and description of shipped products on customs documents. We cannot mark orders as gifts, reduce the declared value, or provide false customs information.
Customs Delays
International orders may be delayed by customs processing.
BONTARIA is not responsible for delays caused by customs inspections, import procedures, requests for customer information, unpaid customs charges, local holidays, carrier delays, or other circumstances outside our control.
If customs or the carrier contacts you for additional information or payment, it is the customer’s responsibility to respond promptly to avoid delays, return, or abandonment of the package.
Refused, Unclaimed, or Undeliverable Packages
If a package is returned to us as undeliverable, unclaimed, refused, or because duties, taxes, customs fees, brokerage fees, or carrier charges were not paid, we will notify you by email when possible.
For domestic orders, you may choose to have the package re-shipped by covering the new shipping cost. If you prefer a refund, the original shipping charge and a 15% restocking fee may be deducted from your refund amount.
For international orders, if a package is refused, abandoned, returned, or destroyed because the customer did not pay import duties, taxes, VAT, customs fees, brokerage fees, or carrier charges, BONTARIA is not responsible for those charges.
If the package is returned to BONTARIA in sellable condition, any refund may be reduced by:
Original shipping charges
Return shipping charges
Duties, taxes, customs fees, brokerage fees, or carrier fees billed to BONTARIA
Any handling or recovery fees
A 15% restocking fee
If the package is not returned to BONTARIA, or if it is returned damaged because of refusal, abandonment, or customs handling, a refund may not be available.
Delivery
Estimated delivery times are displayed at checkout and may vary depending on your location, selected shipping method, product availability, customs processing, and carrier performance.
Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.
Once an order has been transferred to the carrier, BONTARIA is not responsible for delays caused by the carrier, customs, weather, incorrect addresses, failed delivery attempts, or circumstances beyond our control.
Please make sure your shipping address is complete and accurate before placing your order.
Returns & Exchanges
Our return period is 14 days from the date of delivery.
If you wish to return an item, please contact us at info@bontaria.com within this timeframe.
Please include:
Your order number
The product or products you wish to return
The reason for your return
Photos, if relevant
Unless the item was received damaged, defective, or incorrect:
The customer is responsible for the cost of return shipping.
Returned items must be unused, in original condition, and with all packaging intact.
Custom-made, made-to-order, personalized items, and original artwork are not eligible for return.
Original shipping charges are non-refundable.
A 15% restocking fee applies to all approved returns, unless the item was defective or incorrect.
Refunds are processed to the original payment method within 7–10 business days after we receive and inspect your return.
Please allow up to 2–3 weeks for the full return and refund process, depending on shipping time, inspection, and your bank or payment provider.
International Returns
International customers may request a return according to the same 14-day return window.
The customer is responsible for all international return shipping costs, customs paperwork, duties, taxes, brokerage fees, and any other charges related to returning the item.
Import duties, taxes, VAT, customs fees, brokerage fees, and carrier fees paid by the customer are not refundable by BONTARIA. You may contact your local customs authority to ask whether any portion of those fees can be refunded, but BONTARIA cannot guarantee or process those refunds.
Returned international items must be received by BONTARIA in unused, original condition, with all packaging intact.
If an international return arrives with unpaid customs charges, duties, taxes, brokerage fees, or carrier fees, those amounts may be deducted from any refund, or the return may be refused.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us as soon as possible at info@bontaria.com, preferably within 48 hours of delivery.
Please include:
Your order number
Photos of the damaged or incorrect product
Photos of the outer packaging
Photos of the interior packaging
A brief description of the issue
Please keep all packaging until the issue is resolved, as it may be required for carrier inspection.
Once reviewed, we will arrange a replacement, repair, store credit, or refund, depending on the situation and product availability.
If the item was damaged in transit, BONTARIA may need to file a claim with the carrier before a final resolution is completed.
Condition of Returned Products
Returned items must remain in the same condition as when delivered.
You may inspect the item upon arrival, but it must not be used, installed, altered, washed, damaged, or handled in a way that affects its resale condition.
If a returned product shows signs of use, wear, damage, missing packaging, or improper handling, the return may not qualify for a full refund or may be refused.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Custom-made items
Made-to-order items
Personalized items
Original artwork
Final sale items
Items damaged after delivery due to misuse, mishandling, or improper care
Force Majeure
BONTARIA is not responsible for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, labor strikes, supply shortages, transportation delays, customs delays, carrier disruptions, fire, flood, pandemic-related disruptions, equipment failure, or government action.
In such cases, performance of obligations will be postponed until the situation has been resolved.
Governing Law
This Shipping & Return Policy and all transactions are governed by the laws of the State of New York, USA.
Any dispute arising under these terms shall be resolved exclusively in the state or federal courts located in Westchester County, New York, unless otherwise required by applicable law.
Contact
If you have any questions or concerns about shipping, returns, duties, taxes, customs, or your order, please contact our small team at:
info@bontaria.com
We’ll be happy to assist you personally.